Logistics Specialist

We are looking for a dynamic Logistics Specialist to join our team in Madison Heights, Michigan. In this Contract-to-Permanent position, you will play a vital role in managing customer orders, ensuring seamless delivery of goods, and maintaining strong relationships with stakeholders. This role requires exceptional organizational skills and a proactive approach to problem-solving.

Responsibilities:
• Manage and track customer orders using ERP systems and vendor platforms, addressing issues such as pricing discrepancies, underweight shipments, or incorrect items.
• Collaborate with warehouse teams to make decisions on delayed or short-dated products and ensure efficient order processing.
• Communicate proactively with customers to relay updates on delays, shortages, or other order-related issues.
• Serve as a liaison between customers, brokers, sales teams, and internal departments to streamline shipping and delivery processes.
• Identify and resolve customer challenges with a positive attitude while maintaining a high level of responsiveness.
• Generate customer-specific reports and provide regular updates to meet client requirements.
• Maintain a strong focus on timely order fulfillment and customer satisfaction.
• Monitor and prioritize a high volume of email communications to ensure all inquiries and tasks are addressed promptly.
• Assist in understanding export requirements, multiple currencies, and various retail customer needs.
• 2-4 years of experience in logistics, customer service, or a related field; ERP system experience preferred.
• Proven ability to work independently and make sound judgments under minimal supervision.
• Strong communication and interpersonal skills to build effective relationships with customers and team members.
• Excellent organizational skills with the capacity to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Familiarity with supply chain logistics, order entry processes, and SAP systems is highly desirable.
• Experience with export procedures and knowledge of traditional and non-traditional retail customers is a plus.
• Demonstrated ability to handle large workloads efficiently, including managing heavy email traffic.
TalentMatch^®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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