What are the responsibilities and job description for the IT Help Desk Manager position at Robert Half?
Position: IT Help Desk ManagerLocation: Grand Island, NE - ONSITE (If relocating, 1 month free housing covered in transition.)Salary: $65,000 - $75,000 base annual salary excellent benefits*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***Feeling over worked and under-appreciated?! Our client company has strong tenure leadership and a fun work environment. Our client seeks an experienced Help Desk Manager to lead the IT support team and ensure high-quality service delivery. The ideal candidate will have strong technical skills, leadership abilities, and a commitment to exceptional customer service.Responsibilities • Lead Team: Guide and support the help desk team. • Customer Support: Address IT issues promptly and effectively. • Process Improvement: Enhance help desk policies and procedures. • Incident Management: Oversee the incident management system. • Reporting: Generate performance reports and identify trends. • Collaborate: Work with other IT teams and departments. • Vendor Coordination: Manage external service providers. • Budgeting: Assist with budgeting and resource allocation.Qualifications • Education: Bachelor’s degree in IT or equivalent experience • Experience: 5 years in IT support, including 2 years in a managerial role. • Technical Skills: Proficiency in IT support systems and troubleshooting. Cisco, Dell, AD, hardware, software. • Communication: Excellent communication skills. • Problem-Solving: Strong analytical abilities. • Customer Service: Commitment to high customer service standards.Join our client to lead an outstanding IT support team and drive continuous improvement.*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
Salary : $65,000 - $75,000
