What are the responsibilities and job description for the IT Help Desk Tech position at Aureon HR?
We are seeking a skilled and customer-focused IT Support Specialist to provide phone and email support to our client’s employees. This role requires strong troubleshooting abilities across personal computing platforms, hardware, software, mobile devices, and virtual environments.
Key Responsibilities:
Deliver responsive and effective technical support via phone and email to client employees.
Troubleshoot issues related to hardware, software, mobile devices, and virtual environments with clarity and precision.
Communicate technical information in a user-friendly manner and ensuring users feel supported and understood.
Document incidents thoroughly in the helpdesk system to prevent rework and ensure continuity of support.
Demonstrate strong customer service skills, including timely follow-up and resolution of support requests.
Manage workload independently, escalating complex issues to appropriate teams or leadership when necessary.
Qualifications:
Proven experience in IT support or helpdesk environments.
Strong knowledge of personal computing platforms, mobile devices, and virtual environments (Citrix preferred).
Excellent communication and interpersonal skills.
Ability to prioritize tasks and manage time effectively.
Familiarity with helpdesk documentation practices and incident tracking systems.