What are the responsibilities and job description for the Help Desk Analyst position at Robert Half?
The Butz Family of Companies seeks an IT Support Specialist at Alvin H. Butz located in Allentown, Pennsylvania. This individual will assist the IT Manager in various Tier 1 level administrative duties such as providing initial contact to telephone requests and emails from users, and promptly and appropriately dealing with other end user support. We thrive on delivering large scale projects for clients that embrace our innovative mindset and are looking to add talent to our growing team.ResponsibilitiesActs as initial contact person for IT Help Desk inquiriesLog support calls and emails into Track it; Prioritizes issues appropriately based on department standardsDirect support requests to the appropriate member of the IT Department; Escalate critical user issues to IT ManagerEquipment orderingMaintains maintenance agreements, warranty expirations and software renewalsMaintains departmental documentationQualifications include: Proficient in M365 products including Teams, windows based operating system experience, 1-2 years Level 1 Support Technician experience, IT related Associates Degree/ BA or Technical school or 3-5 years on the job experience in equivalent role, excellent organization and communication skills, detail oriented
Salary : $55,000 - $60,000
