Help Desk Analyst

We are looking for a dedicated Help Desk Analyst to join our dynamic team in Woodridge, Illinois. In this role, you will provide technical support across a wide range of hardware, software, and network systems, ensuring seamless operations for over 2,000 end users. This position offers an exciting opportunity for career growth within a collaborative and innovative IT department.

Responsibilities:
• Deliver Level 1 and occasional Level 2 technical support for hardware, software, and networking systems.
• Provide application support for business tools, including ticketing systems like Zoho and warehouse applications such as Synapse.
• Manage user accounts and permissions using Active Directory, ensuring secure access to company systems.
• Configure, deploy, and maintain hardware such as laptops, desktops, printers, and scan guns.
• Perform equipment imaging and handle system setups for new devices.
• Troubleshoot networking issues, including patching, routers, and connectivity.
• Support cloud-based systems, such as Mcloud, and assist with Adobe applications.
• Travel to company warehouse locations on a rotational basis to provide on-site technical assistance.
• Collaborate with IT teams to identify and resolve technical challenges effectively.
• Maintain detailed documentation of support activities and system configurations.
• At least 3 years of experience in a help desk or technical support role.
• Proficiency in Microsoft technologies, Active Directory, and computer hardware configuration.
• Familiarity with networking concepts, including routers, patching, and connectivity.
• Experience with warehouse applications and ticketing systems such as Zoho.
• Ability to configure and troubleshoot devices, including laptops, desktops, scan guns, and printers.
• Knowledge of cloud platforms, such as Mcloud, and Adobe applications.
• Strong problem-solving skills and ability to work independently.
• Willingness to travel to warehouse locations as required.
Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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