What are the responsibilities and job description for the Help Desk Analyst position at Robert Half?
Responsibilities:
• Provide first-level technical support to resolve issues related to Windows 10, Active Directory, and other IT systems.
• Respond promptly to service desk tickets and ensure timely resolution of customer concerns.
• Troubleshoot and diagnose hardware and software problems, ensuring minimal disruption to operations.
• Deliver exceptional customer service by addressing inquiries and guiding users through technical solutions.
• Collaborate with team members to maintain efficient workflows and ensure consistent communication.
• Follow established protocols to escalate complex issues to higher-level support when necessary.
• Adapt quickly to changing priorities and take direction effectively to meet organizational goals.
• Document resolutions and maintain accurate records of support activities for future reference.
• Assist in maintaining system security and compliance with IT standards.
• Proven experience in a help desk or technical support role.
• Proficiency with Microsoft Windows 10 and Active Directory.
• Strong troubleshooting skills to resolve technical issues efficiently.
• Excellent communication skills for interacting with users and team members.
• Ability to work independently while taking direction when required.
• Familiarity with service desk ticketing systems.
• A self-starter attitude with the ability to quickly adapt to new challenges.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Salary : $19 - $23