What are the responsibilities and job description for the Help Desk Analyst | Tier 1 Technical Support position at Robert Half?
We are looking for an experienced Help Desk Analyst to provide Tier 1 technical support to end users in Liberty, Missouri. This long-term contract position requires someone who is detail-oriented, has strong troubleshooting skills, and is committed to delivering excellent customer service. The role involves diagnosing and resolving technical issues, ensuring smooth operations for hardware, software, and connectivity.Responsibilities:• Provide first-level technical support to resolve hardware and software issues for end users.• Troubleshoot connectivity problems, including Wi-Fi and network-related concerns.• Set up and maintain printers and other peripherals, ensuring proper functionality.• Handle password resets and assist users with login issues.• Manage basic tasks within Active Directory, such as user account setups and modifications.• Ensure appropriate user permissions and access rights based on organizational policies.• Respond to service desk tickets promptly and document resolutions.• Perform basic troubleshooting for Microsoft Windows 10 systems.• Collaborate with other IT team members to address escalated issues effectively.
