Genesys Cloud CX Developer

Genesys Cloud CX Developer

Location: Hybrid – Des Moines, IA (2 days/week onsite)

Type: Full-Time, Direct Hire

Position Overview:

We are seeking an experienced Genesys Cloud CX Developer with a strong focus on Terraform, CI/CD pipelines, and backend development to join a growing and financially stable organization. This role offers a unique opportunity to work on cutting-edge customer experience solutions in a collaborative environment. Relocation assistance and sponsorship for eligible candidates are available.

Compensation and Benefits:

• Salary up to $130K, plus a 10% bonus
• Comprehensive benefits package, including immediate benefits, profit sharing, and 401(k)
• Relocation assistance available (10% of salary)
• Flexible schedules with 2.5-day weekends – company closes every Friday at 1:00 PM CT

Key Responsibilities:

• Develop and enhance Genesys Cloud CX solutions, focusing on custom integrations with backend systems and applications.
• Create and program custom Genesys flows, omnichannel solutions (e.g., IVR, Chatbot, email, and chat integrations), and advanced system workflows.
• Optimize business processes through system automation and integration development.
• Design, implement, and maintain automation pipelines using Terraform and CI/CD tools.
• Write clean, scalable, and maintainable code across backend platforms and APIs.
• Collaborate with cross-functional teams to deliver seamless technical solutions, ensuring alignment with business goals.

Required Skills and Experience:

• Expertise with the Genesys Cloud CX platform and development tools.
• Strong experience with Terraform and CI/CD pipelines (must-have).
• Proficiency in backend development languages (e.g., Python, C#, .NET, Java).
• Advanced knowledge of REST APIs and JavaScript for integration and automation.
• Strong understanding of AWS Lambda for serverless architecture.
• Familiarity with SQL databases (nice-to-have).

Preferred Skills and Certifications:

• Experience working with AI-driven solutions such as Genesys AI/CoPilot for conversation automation (preferred).
• Certifications in related technologies (a plus but not required).

Why Join?

• Join an industry leader committed to leveraging modern, cloud-based technologies.
• Enjoy a supportive, forward-thinking work environment that values flexibility and innovation.
• Leadership and mentorship opportunities under an exceptional technical manager.
• Make a tangible impact by transforming customer experience solutions within a collaborative and innovative team.

This is a direct-hire, hybrid role based in Des Moines, IA. Be part of a company that values work-life balance, cutting-edge development, and long-term career growth. For immediate and confidential consideration, send a current resume to Kristen Lee on LinkedIn or apply directly to this posting today!

• Extensive experience with the Genesys Cloud CX platform and development tools.
• Strong proficiency in Terraform and CI/CD pipelines.
• Solid background in backend development languages such as Python, C#, or Java.
• Advanced knowledge of APIs and scripting for system integration.
• Familiarity with serverless architecture tools like AWS Lambda.
• Ability to work collaboratively across teams and communicate technical solutions effectively.
• Minimum 5 years of experience in software implementation or related roles.
• Certifications in relevant technologies are a plus but not required.
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