What are the responsibilities and job description for the Dispatcher position at Robert Half?
We are looking for a dedicated Dispatcher to join our team in Lansing, Michigan. This position is ideal for someone with strong organizational skills and a passion for providing excellent customer service in the transport industry. The role requires effective communication and multitasking abilities to ensure smooth operations. This role is Monday-Friday, SPLIT shift of 6am-10am and 2pm-6pm. This role is 100% onsite.
Responsibilities:
• Coordinate and manage transportation schedules to ensure timely service.
• Communicate effectively with drivers and staff using a two-way radio system.
• Respond promptly to incoming calls on a multi-line phone system, addressing inquiries and resolving issues.
• Maintain accurate records of dispatch activities and transportation logs.
• Provide exceptional customer service to clients, including public schools, ensuring their needs are met.
• Monitor and address any operational challenges to ensure seamless daily operations.
• Collaborate with team members to optimize routes and improve efficiency.
• Handle emergency situations by deploying appropriate resources and solutions.
• Ensure compliance with company policies and procedures during all dispatch activities.
• Support the team with administrative tasks related to transportation operations.
• Strong customer service skills with a focus on effective communication.
• Familiarity with managing communications in public school environments.
• Proficiency in operating multi-line phone systems and two-way radios.
• Ability to multitask and prioritize tasks in a fast-paced setting.
• Solid organizational skills with attention to detail.
• Knowledge of transportation scheduling and logistics.
• Commitment to upholding high standards of professionalism and efficiency.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.
Salary : $17 - $18
