What are the responsibilities and job description for the Desktop Support Analyst position at Robert Half?
We are looking for a skilled Desktop Support Analyst to join our team in West Chester, Pennsylvania. This role is focused on providing exceptional technical assistance and customer service to ensure the smooth operation of desktop systems and related technologies. As a contract-to-permanent position, this opportunity offers the potential for long-term growth and development within the organization.Responsibilities:• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and connectivity issues.• Manage configuration tasks for desktop systems, ensuring proper setup and functionality.• Utilize ticketing systems to track and resolve user incidents efficiently.• Perform re-imaging of devices to maintain system integrity and compliance.• Administer and maintain Active Directory accounts, ensuring proper access and security.• Deliver remote support to assist users in resolving technical challenges.• Conduct basic troubleshooting for a variety of Microsoft Office applications and other commonly used software.• Collaborate with team members to deploy and manage desktop hardware and peripherals.• Offer excellent customer service to address user concerns and ensure satisfaction.• Stay up-to-date with evolving technologies to improve support processes and tools.
