Customer Success Specialist

We are looking for a dedicated scheduler to join our team in Louisville, Kentucky. In this contract-to-permanent role, you will play a pivotal part in ensuring exceptional customer experiences while fostering strong relationships. If you are highly organized, detail-oriented, and possess excellent communication skills, we encourage you to apply.

Responsibilities:

• Respond to customer inquiries through email and phone correspondence, ensuring timely and accurate resolutions.

• Schedule appointments and manage calendars to support operational efficiency.

• Handle both inbound and outbound calls, providing attentive and courteous assistance.

• Navigate multiple browser platforms to access and update customer information effectively.

• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.

• Maintain detailed records of customer interactions and follow-ups to ensure a comprehensive service history.

• Provide proactive solutions to address client concerns and enhance overall satisfaction.

• Monitor and report on customer success metrics to help drive improvements in processes and outcomes.

• Proven experience in customer success, client services, or a similar role.
• Strong proficiency in email correspondence and managing communication across multiple platforms.
• Ability to navigate and utilize multiple browser systems efficiently.
• Excellent organizational skills with the ability to schedule and manage appointments effectively.
• Strong verbal and written communication skills, including handling inbound and outbound calls.
• Detail-oriented with the ability to keep accurate records and documentation.
• Problem-solving mindset with a proactive approach to addressing customer needs.
• Familiarity with customer success metrics and reporting is a plus.
TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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