What are the responsibilities and job description for the Customer Service Specialist position at Robert Half?
We are seeking a highly organized and client-focused Customer Service and Account Manager to join our logistics team. This role is responsible for managing day-to-day operations for apparel clients, ensuring exceptional service, timely deliveries, and strong client relationships. The ideal candidate will have experience in logistics, supply chain, or apparel distribution and possess excellent communication and problem-solving skills.
Key Responsibilities:
- Serve as the primary point of contact for assigned apparel clients, managing all inquiries and service requests.
- Oversee order processing, shipment tracking, and delivery schedules to ensure accuracy and timeliness.
- Coordinate with internal teams (warehouse, transportation, and operations) to resolve issues and meet client expectations.
- Monitor inventory levels and assist clients with replenishment planning.
- Prepare and analyze reports on shipment status, performance metrics, and account activity.
- Handle escalations promptly and provide proactive solutions to prevent service disruptions.
- Maintain strong relationships with clients through regular communication and account reviews.
- Identify opportunities for process improvements and upselling additional services.
Qualifications:
- Bachelor’s degree in Business, Supply Chain, Logistics, or related field (preferred).
- 3 years of experience in customer service or account management within logistics or apparel industry.
- Strong understanding of supply chain processes and apparel distribution requirements.
- Excellent communication, negotiation, and interpersonal skills.
- Proficiency in MS Office and logistics management systems (TMS/WMS experience preferred).
- Ability to multitask, prioritize, and work in a fast-paced environment.