Customer Service Specialist

We are looking for a dedicated Customer Service Specialist to join our team in Bellevue, Washington. In this role, you will provide support to clients by addressing their banking needs, resolving inquiries, and ensuring a seamless customer experience. If you excel in communication and have a strong understanding of banking services, this position offers an excellent opportunity to grow within the industry.

Responsibilities:

• Assist clients in setting up new accounts and processing banking requests, including address changes and card activations.

• Respond to customer inquiries, conduct research, and resolve issues promptly either personally or by connecting clients with appropriate bank resources.

• Act as a liaison between customers and other departments within the bank to ensure timely resolution of concerns.

• Provide backup support as a teller when needed to maintain smooth branch operations.

• Perform additional tasks or special projects as assigned to support overall banking functions.

The pay range for this position is $28.00/hr to $33.00/hr.

Benefits:

M/D/V

Life and AD& D Insurance

401k with match

3 weeks PTO

11 paid holidays

• Proven experience in customer service, preferably within the banking industry.
• Strong skills in data entry with excellent attention to detail.
• Familiarity with banking services and procedures.
• Exceptional communication and problem-solving abilities.
• Ability to work collaboratively with team members and other departments.
• Proficiency in handling multiple tasks and prioritizing effectively.
• High school diploma or equivalent required; additional education in business or finance is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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