Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our client's team in Lebanon, Pennsylvania. In this long-term contract role, you will handle a high volume of inbound and outbound calls, providing exceptional service to clients while assisting with local tax-related inquiries. Comprehensive training will be provided to ensure you are equipped to manage various tax types efficiently.

Responsibilities:

• Respond promptly and professionally to a high volume of inbound and outbound calls.

• Deliver accurate and courteous assistance regarding local tax-related queries.

• Learn and apply knowledge of different tax types through provided training.

• Maintain detailed records of customer interactions and resolutions.

• Collaborate with team members to ensure seamless service delivery.

• Address customer concerns effectively and escalate issues when necessary.

• Communicate clearly, both verbally and in writing, with clients and colleagues.

• Uphold company standards for customer satisfaction and responsiveness.

• Adapt to new processes and procedures to improve service quality.

• Previous experience in customer service, preferably in a call center environment.
• Ability to manage a high volume of calls with professionalism and efficiency.
• Strong verbal and written communication skills.
• Proficiency in handling inquiries related to local tax or similar topics.
• Willingness to learn and adapt to new systems and procedures.
• Comfortable working Monday through Friday during standard business hours.
• Bilingual in Spanish is a strong advantage.
• Excellent organizational skills and attention to detail.
TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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