Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Ashland, Virginia. In this position, you will play an integral role in supporting our business operations by ensuring seamless communication and efficient problem-solving. This opportunity is ideal for individuals who thrive in dynamic environments and possess strong interpersonal and organizational skills.

Responsibilities:
• Address and resolve customer inquiries efficiently through inbound and outbound calls.
• Troubleshoot operational issues and provide timely solutions to minimize disruptions.
• Maintain compliance with security and confidentiality standards in workplace processes.
• Perform accurate and organized data entry into business applications.
• Collaborate with stakeholders to gather and document business requirements.
• Contribute to cross-functional team discussions to ensure project success.
• Monitor operational performance and address concerns proactively.
• Assist in creating and updating documentation for procedures and common issues.
• Conduct basic data analysis to support informed decision-making.
• Minimum of 1 year of experience in customer service or call center roles.
• Proficiency in handling inbound and outbound calls with professionalism.
• Strong problem-solving and analytical abilities.
• Effective communication and interpersonal skills for team collaboration.
• Familiarity with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Ability to perform order entry tasks with accuracy and attention to detail.
• Eagerness to learn and adapt to new challenges in a fast-paced environment.
TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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