What are the responsibilities and job description for the Customer Service Representative position at Robert Half?
About the Organization:Our client is a highly respected organization in the insurance industry, renowned for its commitment to community engagement and corporate social responsibility. They are seeking a Customer Support Representative to join their Customer Service Center. This role provides a unique opportunity to make a meaningful impact by delivering exceptional service and support to customers.About the Role:As a Customer Support Representative, you will serve as the front line of communication with customers, primarily through telephone interactions and occasionally written correspondence. You'll assist with insurance-related inquiries, product requests, and account changes by analyzing customer needs, performing calculations, and implementing resolutions.You'll positively impact Customer Support Center in the following ways:Excellent communication skills to explain insurance products to customersAbility to handle matters that can highly sensitive and emotionalStrong decision making and analytical abilities as you analyze customer inquiries, determine steps for resolution, research member files, analyze certificate provisions to determine methods of affecting desired changes (i.e. change of beneficiary, type of insurance, change in method of payment, etc)What Makes this Opportunity Exciting:Joining this team means you'll be welcomed into a vibrant and collaborative culture that values continuous improvement and growth.Career Development: Gain ongoing training, develop new skills, and unlock opportunities for future career advancement.Hybrid Flexibility: Begin with onsite training and transition into a flexible hybrid schedule, combining work-from-home (WFH) with in-office collaboration a few days each month.Work-Life Balance: Enjoy a rotating schedule every two weeks (8 a.m.–4 p.m. and 9 a.m.–5 p.m.), allowing for variety and structure.Added IncentivesTraining Growth Path: Clear opportunities to enhance your skills and advance your career through ongoing education and development.Comprehensive Benefits Package: A robust offering designed to support your well-being inside and outside of work.Retention Bonus: Receive financial rewards for your commitment and contributions to the team.Rich Feedback Culture: Thrive in an environment that prioritizes constructive feedback to help you continuously grow and exceed goals.If you're passionate about helping others, thrive in a collaborative environment, and enjoy learning and development opportunities, connect with our team today - Christin, Erin and Lydia are great points of contact for this role and can be reached at (563) 359-7535.
Salary : $20
