What are the responsibilities and job description for the Collections Manager position at Robert Half?
Our client located near Woodbridge, NJ is seeking an experienced Collections Manager to lead their collections team and drive strategies that ensure timely recovery of outstanding accounts receivable. This role is critical to maintaining healthy cash flow and strong client relationships while ensuring compliance with all applicable regulations.
Key Responsibilities
- Lead and manage the collections team, including hiring, training, and performance management.
- Develop and implement effective collection strategies and procedures.
- Monitor accounts receivable aging reports and prioritize collection efforts.
- Communicate with customers via phone, email, and written correspondence to resolve outstanding balances.
- Collaborate with sales, customer service, and legal teams to resolve disputes and ensure timely payments.
- Prepare and present regular reports on collection performance, delinquency trends, and cash flow forecasts.
- Ensure compliance with all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
- Recommend accounts for escalation, legal action, or write-off as necessary.
- Continuously improve processes and systems to enhance efficiency and effectiveness.
Qualifications
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
- 5 years of experience in collections or accounts receivable, with at least 2 years in a supervisory or managerial role.
- Strong knowledge of collection laws and best practices.