What are the responsibilities and job description for the Bilingual Spanish Customer Experience Specialist position at Robert Half?
Robert Half is partnering with a mission-driven organization in San Diego to identify a Bilingual Customer Experience Specialist (Spanish/English). This role is ideal for a service-oriented professional who is passionate about supporting diverse communities and delivering compassionate, high-quality customer service.This is a contract-to-permanent opportunity with long-term growth potential. The role will be fully onsite for the first six months, transitioning to a hybrid schedule (3 days remote, 2 days in office) thereafter.Key Responsibilities:Respond promptly and professionally to inbound calls, providing accurate information, resources, and referralsDocument client interactions thoroughly and consistently in web-based systems and CRM platformsMaintain up-to-date knowledge of available programs, services, and community resourcesCollaborate with internal teams to resolve client concerns and ensure timely follow-upDeliver exceptional customer service with empathy, professionalism, and cultural sensitivityUtilize CRM systems and call center tools to manage customer interactions efficientlySupport billing and benefits-related functions while ensuring accuracy and complianceAssist clients with navigating computer systems and online platformsConduct bilingual communication in Spanish and English to support a diverse client baseAdhere to call center best practices and procedures, including use of systems such as Avaya CMS and EpicQualifications:Bilingual in Spanish and English (required)Previous experience in customer service, call center, nonprofit, healthcare, or social services preferredStrong communication, documentation, and problem-solving skillsComfort using CRM systems and web-based platformsAbility to handle sensitive situations with professionalism and discretionReliable, adaptable, and committed to a mission-driven work environment
Salary : $20