Information Technology Manager

Job Title: IT Manager

Location: Nanuet, NY (on site)

Shift: M-F 9:00am-5:00pm

Salary: $95,000-$100,000

Benefits: Medical, Dental, Vision, 403b, Life, Disability, Paid Time Off

Overview:

The IT Manager will lead, collaborate on, and report on information technology projects and operations management efforts as directed by Chief Technology Officer (CTO). Areas of management will include but not be limited to infrastructure development and updating, software and hardware selection and deployment, endpoint, network, Internet, and phone systems management, vendor and service selection and management, and security, regulatory, and compliance auditing, reporting, and response activities.

• RESPONSIBILITIES IT Operations & Infrastructure Manage daily IT operations across residential, program, and administrative locations.
• Oversee multi-site network infrastructure, ensuring secure and reliable connectivity.
• Administer endpoint environments (desktops, laptops, mobile devices), including deployment, maintenance, and lifecycle management.
• Maintain file storage, print services, and data organization aligned with operational and business requirements.

Cloud Systems & Productivity Platforms

• Administer Microsoft 365 and Google Workspace environments, managing device and user features using Intune, Google Admin, and related tools to enforce security and compliance policies.
• Support core applications including Outlook, SharePoint, OneDrive, Teams, and others for business needs.
• Support connectivity to and presentation layer requirements of company Software-as-a-Service business contracted systems.

• Help Desk & User Support Lead Help Desk operations, including ticketing systems, prioritization, and service delivery standards.
• Supervise IT support staff and ensure timely resolution of technical issues.
• Provide responsive support to program staff, including Direct Support Professionals (DSPs), clinicians, and administrative teams.

• Network & Telecommunications Manage network performance across all sites, including remote and residential programs.
• Administer VoIP telephone systems to ensure reliable communication across locations.
• Utilize network management tools (e.g., Meraki and Auvik) to monitor and maintain quality of service.

• Cybersecurity & Compliance Implement and monitor cybersecurity protocols to protect sensitive client and organizational data.
• Ensure compliance with HIPAA and other applicable healthcare and Medicaid regulations.
• Conduct risk assessments, manage system vulnerabilities, and lead incident response efforts.
• Monitor and pursue cybersecurity awareness training compliance of staff in a human services environment.

• Project Management & Strategic Initiatives Lead IT projects, including system upgrades, migrations, and new implementations.
• Support technology initiatives tied to electronic health records, billing, human resources, and other business needs.
• Align IT strategy with organizational goals, including scalability and service quality improvements.

• Data Management & Reporting Ensure proper data governance, backup, and disaster recovery processes.
• Support the reporting requirements related to all business needs.
• Maintain system documentation and audit readiness.

• Strategic & Collaborative Innovation and Communication Stay current on trends in cybersecurity and artificial intelligence, identifying opportunities for responsible adoption.
• Recommend and implement technologies that improve efficiency, compliance, and staff experience.

• Continuously assess and improve IT processes and service delivery.
• Collaborate with and report to CTO and Executive Team on strategic and tactical technology goals and objectives to meet the needs of a multi-site, non-profit agency serving people with disabilities.
• Represent, communicate, and support the agency’s technology needs in communications with service and support partners and vendors as directed by the CTO.
• Develop documentation, training and support tools for a diverse workforce with a wide range of experience in information technology.
• Communicate and collaborate professionally and effectively with colleagues in all work settings.

QUALIFICATIONS

• Bachelor's degree or equivalent experience in a related field.

• Five years managing information technology projects and operations with direct reports, managing computing endpoints, users, software, and Internet-based services, across multi-site TCP/IP networks.

• Experience managing Microsoft 365 and Google managed device and user environments using InTune, Google Admin, and other administrative consoles; knowledge of Connectwise RMM and Printix management tools is preferred.

• Experience configuring and managing Microsoft 365 file, print, and application environments, including Outlook, Sharepoint, OneDrive, and all M365 office automation applications.

• Experience managing multi-site TCP/IP network environments; knowledge of Meraki console tools is preferred.

• Experience managing cloud-based Voice-Over-IP telephone systems.

• Experience managing Help Desk ticketing systems and staff.

• Current knowledge of Cybersecurity risks and management methodologies, and trends and developments in the field of Artificial Intelligence.

• Experience in healthcare, human services, or nonprofit environments is preferred.