Front Desk Receptionist leader

We are seeking a Full-Time Front Desk Leader who is friendly, organized, and dedicated to providing excellent customer service to our residents, families, and visitors. The ideal candidate will be a dependable, professional individual with strong communication and leadership skills, capable of overseeing front desk operations while supporting administrative functions.

Responsibilities

• Warmly and efficiently greet all visitors, residents, and family members.
• Assist residents and guests with respect, patience, and dignity.
• Answer all incoming and internal telephone calls in a professional and pleasant manner.
• Maintain and update the Front Desk Manual; complete filing requirements as needed.
• Collect payments and issue receipts for rent, dining meals, stamps, and other ancillary services.
• Handle correspondence and provide clerical support to administration and department heads.
• Perform specific assignments as requested by the supervisor, including:
• Ordering supplies
• Assisting with accounts payable, accounts receivable, and payroll
• Maintaining resident and employee files
• Preparing bank deposits
• Assist with recruitment and onboarding for all departments, including scheduling interviews and supporting the hiring process.
• Type and update menus as needed.
• Serve as a leader at the front desk, ensuring smooth daily operations and exceptional customer service.

Skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace applications.
• Strong computer literacy with experience in office management software.
• Excellent organizational skills and ability to prioritize tasks effectively.
• Previous clerical or receptionist experience preferred, particularly in dental, medical, or senior living settings.
• Strong customer service and interpersonal communication skills.
• Familiarity with phone etiquette and multi-line phone systems.
• Ability to manage time effectively and handle multiple responsibilities in a busy environment.
• Experience as a personal assistant or in administrative roles is a plus.

Qualifications

• Full-time availability required.
• Prior experience in a customer service or front desk leadership role required.
• Experience with hiring and onboarding preferred.
• Strong organizational and communication skills.
• Ability to multitask and maintain professionalism under pressure.
• Proficiency in Microsoft Office and general office technology.
• Must successfully pass a background check prior to employment.

Job Type: Full-time

Pay: $14.50 - $16.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Front desk: 2 years (Required)
• Customer service: 2 years (Required)
• Recruiting: 1 year (Preferred)

Location:

• Roseburg, OR 97471 (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Ability to Commute:

• Roseburg, OR 97471 (Required)

Ability to Relocate:

• Roseburg, OR 97471: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17