Technology AV Field Technician

The Audio-Visual Field Technician is a customer-facing, traveling member of the Technology AV Systems Group, responsible for delivering high-quality audio, video, and event technology support across all Elite Casino Resorts properties. This position supports live sound mixing, event setup and operation, and general technology deployment and maintenance. The role requires frequent travel (50–75%) and adherence to company standards of excellence, integrity, and professionalism.

Essential Functions:

• Provide exceptional guest service for all external and internal customers.
• Event & Live Sound Support: Travel to properties to connect, set up, test, strike and operate AV systems for live events, shows, and corporate functions.
• Live Performance Management - Mix and manage live performances to ensure high-quality sound and lighting, to include live sound mixing. Operates and maintains live performance equipment, connects and tests band equipment, oversee all technology involved in the live production and communicate with live performance staff to ensure effective execution of their live performance standards.
• Entitlement Services: Administer changes related to physical and logical access by applying access and permissions based on requirements.
• Procurement: Gather the requirements of events and evaluate the event needs to determine hardware, software, or system functional specifications to design the appropriate solution to meet the client needs.
• Technology Support: Deploy and maintain AV, computing, and peripheral equipment; assist with system imaging, patch management, and troubleshooting.
• Access & Compliance: Support entitlement changes, conduct compliance audits, and document results related to AV systems.
• Monitoring & Maintenance: Monitor technology systems, respond to alerts, and coordinate with engineering to resolve issues and maintain uptime.
• Customer Service & Helpdesk: Provide front-line technical support for events and general user needs; document solutions and escalate as appropriate.
• Vendor & Team Collaboration: Coordinate with third-party vendors for equipment or service issues and assist teammates through mentorship and shared learning.
• Documentation: Maintain accurate records of setups, configurations, and troubleshooting steps for process and knowledge sharing.

Required:

• Associate’s degree or technical training in live sound reinforcement, or equivalent combination of education and at least 3 years of related experience in live sound mixing or AV technology.
• Technical Skills:
• Working knowledge of audio, video, and lighting systems, including digital mixers, interfaces, loudspeakers, lighting controls, and video switching.
• Proficiency with computer hardware/software, AV peripherals, and QSYS systems (certification preferred).
• Basic understanding of network configuration, IP telephony, virtualization, and storage systems.
• Professional Competencies:
• 1Strong sense of urgency, attention to detail, and ability to manage multiple priorities.
• Excellent interpersonal, communication, and customer service skills.
• Proven problem-solving and diagnostic abilities in fast-paced environments.
• Other Requirements:
• Willingness and ability to travel 50–75% of the time.
• Must be able to work a flexible schedule, to include nights/weekends/holidays, as determined by events/live performances.
• Ability to obtain and maintain a state gaming license in accordance with each state gaming agency in which we do business.
• Experience in the gaming or hospitality industry preferred.