Network Force Technician

Company Description

Since 1905, Kalona Cooperative Technology Company (KCTC) has been dedicated to providing the community with reliable and advanced communication and entertainment services. As a local provider, KCTC delivers personalized service alongside an array of expanding technology solutions and consulting services. KCTC prides itself on offering state-of-the-art Fiber-to-the-Home technology, which enables high-speed Internet access of up to 2 Gig and enhanced home entertainment options. KCTC is committed to keeping its community connected and at the forefront of technological advancements.

Role Description

Kalona Cooperative Technology Company (KCTC) is growing—and we're adding a
Network Force Technician
to our Network Force team in Washington to help fuel the expansion of our
Managed IT / Residential IT
,
VoIP phone systems
,
security systems
, and
business network support
.

If you're energized by technology, love solving problems, and want a career where you can serve your community while continuing to grow personally and professionally, you'll fit right in at KCTC.

As a Network Force Technician, you'll deliver reliable, professional, customer-first service across both residential and business environments. Your responsibilities may include:

• Install, support, and troubleshoot Managed IT and Residential IT services (workstations, Wi-Fi, networks, devices, endpoint protection, backups, etc.)
• Install, configure, and support VoIP systems for homes and businesses (phones, features, call flows, troubleshooting)
• Install, maintain, and troubleshoot security systems (cameras, networking, access and connectivity troubleshooting)
• Provide hands-on support for business networking (routers, switches, firewalls, wireless, connectivity, performance issues)
• Troubleshoot and maintain customer technology services including internet, phone, TV, and business systems
• Maintain accurate documentation, notes, and records using KCTC software and tools
• Communicate clearly with customers—setting expectations, explaining solutions, and ensuring a great experience

We're looking for a technician who brings both skill and attitude:

• Customer-first mindset with patience, humility, and a calm approach under pressure
• Strong troubleshooting ability and confidence making sound decisions in the field
• Detail-oriented with pride in clean, professional installs and quality workmanship
• Organized and able to multi-task across service calls, tickets, and projects
• Team player who wants to contribute to a positive culture aligned with KCTC values
• Comfortable learning new technology and adapting as services expand

Why KCTC

At KCTC, you're not just filling a role—you're helping build the technology backbone for the communities we serve. You'll have room to grow, learn new systems, and be part of a team that takes pride in doing things the right way.