What are the responsibilities and job description for the Customer Service Associate position at Rivere Media Group?
We are currently hiring motivated and customer-focused individuals to join our team as Customer Service Associates. This is an excellent opportunity for those looking to start or grow a career in customer service, with full training provided.
If you enjoy helping customers, solving problems, and working in a fast-paced environment, this role offers strong potential for long-term growth.
About the Role
As a Customer Service Associate, you will assist customers with inquiries, provide support, and ensure a positive experience through professional and effective communication.
Key ResponsibilitiesCustomer Support & Assistance
- Assist customers with inquiries in person, over the phone, or via email
- Provide accurate information about products, services, and policies
- Handle customer concerns and resolve issues efficiently
- Deliver a positive and professional customer experience
Communication & Problem Solving
- Listen actively to customer needs and provide appropriate solutions
- Escalate complex issues to the appropriate team when necessary
- Follow up with customers to ensure satisfaction and resolution
Operations & Administration
- Maintain accurate records of customer interactions
- Update customer information in company systems
- Support general service-related tasks and team operations
What We’re Looking For
- Strong communication and interpersonal skills
- Customer-first mindset with a positive attitude
- Ability to multitask in a fast-paced environment
- Basic computer and data entry skills
- Reliable, professional, and detail-oriented
- No prior experience required – full training provided
What You’ll Gain
- Hands-on experience in customer service
- Full training and ongoing support
- Opportunities for career growth
- Supportive and team-oriented work environment
- Competitive pay with performance-based incentives
Apply Now
If you are passionate about helping customers and want to build a career in customer service, we encourage you to apply for the Customer Service Associate position. Shortlisted candidates will be contacted for the next steps.
Pay: $18.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $18 - $27