Warranty/ Schedule Coordinator

Warranty/Schedule Coordinator

Rite Rug has been one of the top privately owned, flooring companies, since 1934! We are looking for a motivated, detail oriented, Warranty/Schedule Coordinator to join our team! If you are looking for a company where you are part of family, then Rite Rug is the place for you!

Job description:

POSITION SUMMARY: Coordinate customer service activities in order to ensure customer satisfaction.

ESSENTIAL FUNCTIONS:

• Research and resolve disputes
• Investigate warranty concerns/questions
• Enter order information
• Process and schedule work orders
• Enter installer pay information and back charges
• Job cost invoices
• Post payments
• Respond to customer service issues
• Answer incoming telephone calls
• Maintain files
• Perform other duties as assigned

QUALIFICATIONS AND REQUIREMENTS: The incumbent must:

• Have earned a minimum of a High School Diploma or equivalent.
• Possess and have demonstrated proficient computer experience in Microsoft Office.
• Flooring experience preferred but not necessary .
• Be able to multi-task and prioritize the duties required.
• Exhibit effective oral and written communication skills.
• Be able to work independently and problem solve.
• Exhibit excellent customer service skills.
• Possess the ability to handle a high volume call environment.