What are the responsibilities and job description for the Bilingual Warranty Sales Representative position at Utility Partners of America?
Bilingual Warranty Sales Representative – Greer, SC
Join Utility Partners of America (UPA) and be part of a dynamic team dedicated to delivering exceptional customer service.
We are seeking a highly motivated full-time Bilingual Warranty Sales Representative with outstanding interpersonal skills to assist homeowners with their warranty service needs. This position has the potential to become a fully remote role based off performance. If you thrive in a fast-paced environment, enjoy problem-solving, and excel in customer engagement, we want to hear from you!
Key Responsibilities:
- Handle inbound customer calls regarding new and existing warranty service requests.
- Educate customers on warranty coverage, contract terms, claims, and work orders.
- Facilitate dispatch activities and assist with contractor scheduling.
- Proactively identify and resolve customer concerns, ensuring high satisfaction.
- Maintain accurate records and provide timely follow-ups to homeowners and contractors.
- Conduct outbound calls to address high-priority accounts and resolve issues efficiently.
Qualifications & Experience:
✅ 2 years of customer service experience (call center, hospitality, retail, or related field).
✅ Bilingual in English and Spanish (preferred but not required).
✅ Previous experience promoting products/services in a call center environment is a plus.
✅ Strong communication, problem-solving, and multitasking skills.
✅ Ability to thrive in a fast-paced, deadline-driven environment.
✅ Must be a team player with a positive attitude and results-driven mindset.
✅ Comfortable with 100% phone-based customer interaction.
✅ High School diploma / GED required.
Work Schedule:
* Monday - Friday : 10am - 7pm
What We Offer:
✔ Paid training to set you up for success (approximately two weeks).
✔ Competitive hourly pay: Starting at $16.50 per hour plus incentives.
✔ Comprehensive benefits package after 60 days, including:
- Medical, dental, and vision insurance
- 401(k) options
- Opportunities for career growth within a thriving company.
Location: Greer, SC 29651
Work Environment: In-person role. With the potential to become remote based off performance
Next Steps:
Ready to build a rewarding career? Apply today and become part of the Utility Partners of America team!
Utility Partners of America is an Equal Opportunity Employer.
Job Type: Full-time
Pay: From $16.50 per hour
Education:
- High school or equivalent (Required)
Experience:
- Sales: 2 years (Required)
Language:
- Spanish (Preferred)
- English (Preferred)
Work Location: Hybrid remote in Greer, SC 29651
Salary : $17