What are the responsibilities and job description for the Warranty Manager position at DRB Homes?
Job Purpose:
To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers.
Duties and Responsibilities
- Respond to homeowner warranty work orders
- Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up
- Determine if the company compensates service requests based on established company policies and procedures
- Identify and report to the Director of Production any potential home construction defects
- Approve service invoices and monitor service repair budgets
- Other duties as assigned
Knowledge and Skills
- Excellent phone etiquette
- Excellent verbal communication skills
- Punctual
- Professional appearance and manner
- Ability to work independently on assigned tasks as well as to accept direction on given assignments
- Customer service driven
- Must have home building experience in field work
- Displays a friendly, enthusiastic, respectful, and personable manner
- Must be proficient in Microsoft Office Suite
- Ability to work under pressure; organized
- Ability to multitask; coordinate numerous activities and groups of people
- Highly motivated; ability to work with minimal supervision
- Strong team player; works with diverse groups of people
- Commitment to customer service Ability to read and fully comprehend construction blueprints specifications and development plans
Education and Work Experience
- Prior customer service experience preferred
- 3-5 years’ experience in the residential construction industry as a Warranty Manager
- Must have a High School diploma or equivalent and successful completion of college courses in Residential Homebuilding Construction