Front Desk

We specialize in Functional Medicine, Wellness, and Bio-Identical Hormone Replacement Therapy. We also offer Weight loss, treatment for Erectile Dysfunction, Nutritional Analysis, PRP procedures, IV therapy, and Aesthetic treatments. This is a boutique practice that has high standards of service and care. It requires a high level of critical thinking, ability to multi-task, and a sharp sense of responsiveness to patients and team members in order to keep all operations flowing. Due to the nature of our practice this position requires a well groomed appearance.

Salary is competitive and based upon experience.

Job Type: Full-time Mon-Fri 8:30  am to 5pm

About the Role:

The Front Desk position is a pivotal role that serves as the first point of contact for visitors and clients, ensuring a welcoming and professional atmosphere. This position is responsible for managing the front desk operations, including greeting guests, handling inquiries, and providing information about the organization. The successful candidate will play a crucial role in maintaining efficient communication between departments and ensuring that all administrative tasks are completed accurately and timely. Additionally, the Front Desk staff will be responsible for managing appointments, coordinating schedules, and assisting with various administrative duties. Ultimately, this role contributes significantly to the overall customer experience and operational efficiency of the organization. Medical assistant experience is a plus but not required.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a front desk or customer service role.
• Strong verbal and written communication skills.
• Basic computer skills, including proficiency in Microsoft Office Suite.

Preferred Qualifications:

• Experience in a healthcare or hospitality environment.
• Familiarity with scheduling software or customer relationship management (CRM) systems.
• Bilingual abilities are a plus.
• Sales experience preferred. 

Responsibilities:

• Greet and welcome visitors in a friendly and professional manner.
• Answer phone calls, respond to inquiries, and direct calls to the appropriate personnel.
• Manage appointment scheduling and maintain the front desk calendar.
• Perform administrative tasks such as filing, data entry, and managing correspondence.
• Ensure the front desk area is organized, clean, and well-maintained.
• Responsible for calling prospective patients, and generating lead sources.

Skills:

The required skills for this role include strong communication abilities, which are essential for effectively interacting with visitors and staff. Organizational skills are crucial for managing multiple tasks, such as scheduling appointments and maintaining records. Proficiency in computer applications is necessary for performing administrative duties and ensuring efficient operations. Preferred skills, such as familiarity with scheduling software, enhance the candidate's ability to streamline processes and improve customer service. Overall, the combination of these skills ensures that the Front Desk operates smoothly and contributes positively to the organization's image.