What are the responsibilities and job description for the Corporate Store Manager position at Rita's Italian Ice?
Job Title: Store Manager
Location: Pooler/Bluffton
Reports To: Sr Director
Job Summary
The Store Manager is responsible for the overall daily operations of 2 Rita’s Italian Ice & Frozen Custard shop located in Pooler GA and Bluffton SC. This includes delivering excellent customer service, managing staff, maintaining product quality, driving sales, and ensuring the store operates efficiently and profitably.
Key Responsibilities
Operations Management
- Oversee day-to-day store operations, including opening and closing procedures
- Ensure compliance with company standards, policies, and health regulations
- Maintain cleanliness, organization, and food safety standards
- Monitor inventory levels and order supplies as needed
Customer Service
- Provide a welcoming, positive customer experience
- Handle customer concerns and resolve issues promptly
- Maintain Rita’s brand standards for service and product quality
Staff Management
- Recruit, hire, train, and schedule employees
- Supervise team members and ensure productivity and accountability
- Foster a positive, team-oriented work environment
- Conduct performance evaluations and provide coaching
Sales & Financial Performance
- Drive sales through local marketing, promotions, and community engagement
- Monitor daily sales, labor costs, and expenses
- Manage cash handling, deposits, and financial reporting
- Work to meet or exceed revenue and profitability goals
Product Quality
- Ensure consistency in preparation of Italian ice, custard, and specialty items
- Maintain proper food handling and storage procedures
- Uphold Rita’s product presentation standards
Qualifications
- Other Duties as requested, directed or assigned
- Previous retail or food service management experience (preferred)
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Ability to work flexible hours, including evenings, weekends, and holidays
- Basic understanding of budgeting, sales tracking, and inventory control
- High school diploma required; additional education a plus
Physical Requirements
- Ability to stand for extended periods
- Ability to lift up to 25–50 lbs
Comfortable working in a fast-paced environment