Food & Beverage Manager

We are seeking a Food & Beverage Manager for one of our clients in the hospitality industries, from classic and modern luxury full service hotels, to fine dining and entertainment in the San Juan area. 

Responsibilities

• Maintain full compliance with food safety, sanitation, and liquor control regulations.
• Ensure all guest touchpoints (menus, collateral, ambiance, atmosphere) meet brand and quality standards.
• Lead recruitment, hiring, onboarding, scheduling, and performance management of F&B staff.  
• Provide continuous coaching, feedback, and training to elevate service excellence and employee capability.
• Foster a positive, collaborative, and motivating team culture that encourages empowerment and accountability.  
• Address guest concerns promptly, acting as a role model for service culture and hospitality standards.
• Build strong guest relationships through proactive engagement, feedback collection, and service recovery actions.
• Manage vendor relationships, negotiate contracts, and optimize purchasing for cost efficiency and product quality.
• Maintain optimal staffing levels aligned with operational needs and financial goals.
• Monitor employee productivity and establish clear performance expectations and operational guidelines.
• Drive continuous improvement through analysis of guest satisfaction scores, comment cards, and operational metrics.
• Ensure adherence to all F&B policies, procedures, and brand standards across outlets.
• Coordinate maintenance, equipment functionality, and cleanliness across all F&B areas.
• Oversee service delivery from entry to departure, ensuring timeliness, accuracy, and fulfillment of special requests.
• Serve as primary contact for restaurant-related events and coordinate execution to brand standards.
• Apply strong problem-solving skills to evaluate information, resolve issues, and improve operational outcomes.
•  Stay current on industry trends, best practices, and competitive offerings to enhance overall F&B performance