SCN Intake Coordinator (Albanian Fluency Required)

Job Summary

We are seeking a highly skilled and dedicated SCN Intake Coordinator with Albanian fluency to join our team in Suffern, NY. This role will support members of the Albanian-speaking community by assisting individuals and families through the SCN enrollment process, identifying their needs, and connecting them with available healthcare and community resources.

As a key member of our intake team, you will serve as a primary point of contact for clients and families, providing compassionate support, gathering required information, and ensuring a smooth and efficient intake process. The ideal candidate is fluent in Albanian and English, has excellent communication skills, and is passionate about helping individuals access the services and support they need.

Responsibilities

Intake Coordination

• Conduct intake interviews, screenings, and eligibility assessments for new clients.

• Collect and document required demographic, insurance, medical, and social needs information.

• Ensure accurate and timely completion of intake documentation.

Communication & Client Support

• Communicate with clients and families in Albanian and English to gather information, answer questions, and provide guidance throughout the enrollment process.

• Build positive relationships with members of the Albanian-speaking community.

• Provide education regarding available SCN services, benefits, and resources.

Service Coordination

• Connect clients with available resources and supports, including healthcare services, community programs, and approved SCN benefits.

• Collaborate with care managers, healthcare providers, therapists, and community partners to support client needs.

• Follow up with clients to ensure successful enrollment and continued engagement.

Documentation & Compliance

• Maintain accurate records in required systems.

• Ensure compliance with SCN, Medicaid, HIPAA, and company policies.

• Maintain confidentiality of client information.

Requirements

• Fluent in Albanian, both written and spoken.

• Strong communication and relationship-building skills.

• Excellent organizational and time management skills.

• Ability to manage multiple priorities while maintaining attention to detail.

• Experience working with healthcare, social services, or community-based programs preferred.

• Ability to work effectively with diverse populations and multidisciplinary teams.

How to Apply

If you are passionate about supporting individuals and families and have the skills and qualifications outlined above, we encourage you to apply. We are committed to creating an inclusive workplace and welcome candidates who are dedicated to providing compassionate, culturally appropriate support to the communities we serve.

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