What are the responsibilities and job description for the Client Systems Specialist position at RiseIT Solutions?
Title: Client Systems Specialist
Location: Princeton, NJ - On-Site
Type: Contract (3 months)
Rate: $28 per hour
REQUIRED EDUCATION:
High School
Position Title: Client Systems Specialist (Tier 2 Support)
Responsibilities
- Provides software and hardware troubleshooting and support to a variety of customers on campus.
- Provides 2nd tier contact and problem resolution, and restores full device functionality for users with software, application and/or hardware problems.
- Support is provided from two venues: in-office visits to departments and remote support.
- Support is provided to endpoints running Window, Mac OS or a device OS (tablets or smartphones).
- Repackage application installers for Windows devices
- Windows 10 installation, maintenance, and troubleshooting
- Assist with email/calendaring setups/troubleshooting
- New machine setups
Qualifications
- Strong Mac OS (Apple Genius background is a plus)
- Windows OS support
- Ability to configure iOS and Android mobile devices
- Excellent customer service skills
- Good Knowledge of M365 tools (Exchange email, O365 suite)
Nice to haves:
- ServiceNow experience
Salary : $28