What are the responsibilities and job description for the Technical Support Specialist position at Rise Technical?
Technical Support Specialist (Printing / Mailing Systems)
$60,000 - $75,000 Bonus Progression Training Medical Dental Vision 401k PTO (from Day 1) Excellent Benefits
Rochester, NY (Commutable from: Caledonia, Henrietta, Brighton, Canandaigua, Victor, Pittsford, Webster)
Are you from a technical background with hands-on experience in mailing / printing equipment, looking to join a growing business offering long term progression?
On offer is a varied, customer focused role where you will receive on-the-job training to become an expert in the systems, with the chance to progress into senior or leadership positions in the future.
The company have a fantastic reputation within their industry and, thanks to continued success, are expanding their team. They operate on a global scale and offer a stable, supportive work environment, making it an excellent place to develop your career.
In this role, you’ll deliver both remote and on-site technical support to customers throughout North America, handling troubleshooting, root cause analysis, and installations.
This role is ideal for a Technician with hands-on experience in the printing or mailing systems industry, strong communication skills, and a desire to work in a customer-focused role.
The Role:
- Provide remote and on-site technical support
- Perform troubleshooting, root cause analysis and installations at customer sites across the US and Canada
- Travel to customer sites approximately 30-50% of the time during peak periods
- Monday to Friday role
The Person:
- Technical background in electro-mechanical equipment
- Hands-on experience with mailing or printing systems
- Strong communication skills
- Willingness and ability to travel throughout North America (valid passport and driver’s license required)
Salary : $60,000 - $75,000
