What are the responsibilities and job description for the Senior Technical Support Specialist position at Atlas Search?
**5 days onsite** must be out of financial services
Seeking a seasoned IT Support Specialist with over 7 years of experience providing high-level technical support, including at least 2 years supporting C-Suite executives in fast-paced financial environments. This role requires a proactive, customer-focused professional with strong technical knowledge, project ownership skills, and a commitment to service excellence.
Key Responsibilities:
- Provide comprehensive desktop support and incident resolution for end users, including senior executives
- Manage and execute desktop hardware/software projects, ensuring timely and effective delivery
- Support and troubleshoot issues related to Windows 10/11, Microsoft Office 365, internet browsers, and service management tools
- Configure and support mobile devices, including iOS and Android smartphones and tablets
- Administer local user accounts, system settings, and perform installations/removals, registry edits, and command-line tasks
- Deploy and manage Windows devices using Windows AutoPilot
- Ensure secure remote connectivity using Cisco VPN and multi-factor authentication (MFA)
- Maintain and support end-user hardware including desktops, laptops, printers, Cisco/Poly phones, and video conferencing systems
- Assist with home networking issues and demonstrate a working knowledge of TCP/IP and wide area networks
- Deliver excellent customer service, ensuring prompt communication, issue resolution, and a high level of professionalism
- Collaborate with third-party service providers to coordinate delivery and support efforts
- Document support activities using service management tools; experience with ServiceNow preferred
- Maintain vigilance and adherence to cybersecurity protocols and best practices
Qualifications:
- 7 years of IT support experience, with at least 2 years supporting C-Suite executives in a financial institution
- Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent education and experience
- Strong knowledge of ITIL methodology and service delivery processes
- Proven ability to work independently and manage competing priorities in a high-demand environment
- Experience supporting both Windows and Mac operating systems is a plus
- Prior experience in financial services or front-office support is highly desirable
- Excellent troubleshooting, time management, and customer relationship skills
Salary : $90,000 - $130,000
