Front Desk Administrator

Rise Above Recovery is seeking a friendly, organized, and compassionate Front Desk Receptionist to serve as the first point of contact for clients, families, community partners, and visitors. This role is essential in creating a welcoming, professional, and supportive environment for individuals seeking behavioral health and substance use treatment services.

At Rise Above Recovery, we understand that asking for help can be one of the hardest steps in the recovery journey. As a Front Desk Receptionist, you will play a vital role in ensuring every person who contacts or enters our organization is treated with dignity, respect, and empathy. Your professionalism and commitment to excellent customer service will help foster a positive experience for clients as they begin and continue their path toward healing and recovery.

We are committed to creating a workplace culture that values employee wellness, collaboration, growth, and work-life balance. Our team members support one another, celebrate successes together, and share a common mission of helping Alaskans rise above addiction, trauma, and life's challenges.

Duties

• Greet clients, visitors, and community partners in a professional and welcoming manner.
• Answer and direct incoming phone calls, emails, and client inquiries.
• Schedule, confirm, and manage client appointments.
• Assist with client intake paperwork and ensure all required documentation is completed accurately.
• Verify insurance information and collect payments as directed.
• Maintain client records and support administrative functions within the electronic health record (EHR) system.
• Monitor and maintain a clean, organized, and welcoming reception area.
• Coordinate communication between clients and clinical staff.
• Manage incoming and outgoing mail, faxes, and office correspondence.
• Protect client confidentiality and ensure compliance with HIPAA regulations.
• Assist with office supply inventory and general administrative support duties.
• Support team operations and contribute to a positive workplace culture.

Qualifications

• High school diploma or equivalent required.
• Minimum of one (1) year of experience in a receptionist, administrative assistant, customer service, medical office, or behavioral health setting preferred.
• Experience working with diverse populations and providing exceptional customer service.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and the ability to learn EHR/EMR systems.
• Knowledge of HIPAA regulations and medical office procedures preferred.
• Ability to maintain professionalism, discretion, and confidentiality at all times.
• Reliable attendance and a strong commitment to teamwork.

Why Join Rise Above Recovery?

• Supportive and mission-driven team environment.
• Meaningful work that positively impacts individuals and families throughout Alaska.
• Leadership that prioritizes employee well-being and professional growth.
• Opportunities for training and career advancement.
• Collaborative culture built on compassion, accountability, and respect.
• A workplace that values work-life balance and recognizes the important role every employee plays in client success.

At Rise Above Recovery, every interaction matters. If you are passionate about helping others and creating a welcoming environment where healing can begin, we encourage you to apply.

Pay: From $25.00 per hour

Benefits:

• Paid time off

Work Location: In person

Salary : $25