Inside Sales Representative

Inside Sales Representative

Reports To: Inside Sales Supervisor

Employment Type: Full-Time, Non-Exempt

Location: On-site in Batavia, IL, with the potential to work remotely one day per week after training

About the Company

Our client is a well-established manufacturer headquartered in Batavia, Illinois, with more than 50 years of success serving government, education, commercial, and institutional customers throughout North America.

The company designs and manufactures high-quality products used in public spaces, facilities, and infrastructure projects, earning a reputation for exceptional customer service, reliable products, and long-term customer relationships.

Known for its collaborative culture and employee tenure, the company continues to grow through innovation, outstanding service, and a commitment to helping customers find the right solutions for their needs.

Position Summary

We're looking for a relationship-driven Inside Sales Representative to join a growing sales team.

Unlike many inside sales positions, this role is centered around warm, inbound opportunities rather than heavy cold calling. You'll work with customers who are already interested in the company's products by responding to inbound inquiries, following up on quotes, managing repeat business, and nurturing existing accounts to maximize sales opportunities.

Success in this role comes from building trust, understanding customer needs, recommending the right solutions, and delivering an outstanding customer experience from the initial inquiry through order completion.

If you enjoy consultative selling, relationship building, and helping customers solve problems, this is an outstanding opportunity to join a stable and growing organization.

Responsibilities

Sales & Customer Relationships

• Manage a steady flow of warm, inbound leads and customer inquiries.
• Build long-term relationships with new and existing customers.
• Understand customer needs and recommend the most appropriate solutions.
• Present "good, better, best" product options based on customer goals and budget.
• Follow up on quotes and open opportunities to maximize conversion rates.
• Identify opportunities to upsell and cross-sell additional products.
• Handle objections professionally and guide customers through the buying process.
• Deliver exceptional customer service before, during, and after every sale.
• Communicate with customers by phone and email in a timely and professional manner.

Account & Order Management

• Prepare accurate quotes, shipping estimates, and customer proposals.
• Process customer orders accurately from beginning to completion.
• Maintain customer records and sales opportunities within the company's CRM and ERP systems.
• Manage multiple priorities while maintaining excellent attention to detail.
• Execute follow-up campaigns on existing opportunities and inactive customers.

Team Collaboration

• Develop a thorough understanding of the company's products and solutions.
• Stay current on product updates, promotions, and pricing.
• Work closely with customer service, operations, and leadership to provide an outstanding customer experience.
• Share customer feedback and market insights with internal teams.
• Consistently achieve individual sales goals while contributing to overall team success.

Requirements

• 2 years of inside sales, B2B sales, account management, or customer-facing sales experience.
• Strong relationship-building and consultative selling skills.
• Proven ability to manage a sales pipeline and close business.
• Experience using CRM or ERP software.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office.
• High school diploma or equivalent.

Preferred Qualifications

• Experience selling to government, education, commercial, or institutional customers.
• Experience working with NetSuite or another ERP/CRM platform.
• Experience with solution-based or consultative sales.
• Bachelor's degree or additional business coursework.

Compensation

• Base salary: $40,000 to $55,000, with flexibility for exceptional candidates.
• First-year commission earnings typically range from $10,000 to $25,000, depending on experience and performance.
• Uncapped earning potential as you continue to grow your customer base.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation, holidays, and sick time
• Ongoing training and professional development
• Opportunity to work with an established company known for its collaborative culture and long-term employee success

Why Join Our Client?

• Work primarily with warm, inbound opportunities rather than spending your day cold calling.
• Join a stable manufacturer with more than 50 years of success.
• Build long-term relationships with loyal customers across a variety of industries.
• Be part of a collaborative team that values customer service, integrity, and continuous improvement.
• Enjoy opportunities for professional growth while helping customers solve meaningful challenges.