Program Manager

RieLes Group is seeking an experienced Program Manager to oversee contract operations supporting the NIH Clinical Center’s Patient Support Services and Nursing Department. This role is responsible for program execution, staffing oversight, compliance, quality assurance, and client engagement, ensuring all services align with NIH mission-critical standards.

RieLes Group has been providing meaningful opportunities that move people to social and economic empowerment since 2009. Helping individuals find their next opportunity through Persistence, Integrity, Authenticity, and Respect. RieLes Group seeks to foster a relationship with each employee and our business partners.

Program Manager – NIH Clinical Center (Full-Time)
Location: National Institutes of Health (NIH) Clinical Center
Address: 10 Center Drive, Building 10, Bethesda, MD 20892
Schedule: Monday – Friday, 7:30 AM – 4:00 PM (On-Site)
Employment Type: Full-Time

About the Organization
The National Institutes of Health (NIH) Clinical Center is the nation’s premier research hospital and the world’s largest hospital dedicated to clinical research. With over 1,500 active clinical studies, the Clinical Center plays a vital role in translating scientific discoveries into improved patient care and public health outcomes.

The Program Manager will serve as the primary liaison between the Contractor and NIH leadership, ensuring seamless delivery of services, operational excellence, and compliance with federal contract requirements.

Key Responsibilities
-Program & Contract Management

• Lead overall execution of the NIH Clinical Center support services contract
• Serve as the primary point of contact with the Contracting Officer (CO) and Contracting Officer’s Representative (COR)
• Ensure compliance with all contract requirements, policies, and federal regulations
• Develop and implement program strategies to meet performance objectives

-Staffing & Workforce Oversight

• Oversee recruitment, onboarding, and retention of qualified personnel
• Ensure adequate staffing coverage across all shifts (including evenings, weekends, and holidays as needed)
• Supervise on-site leadership and ensure continuity of operations
• Manage workforce planning, scheduling, and performance evaluations

-Quality Assurance & Performance Management

• Develop and maintain a Quality Control Program (QCP)
• Monitor staff performance, service delivery, and customer satisfaction
• Address performance issues and implement corrective action plans when necessary
• Ensure compliance with The Joint Commission standards and NIH guidelines

-Operations & Service Delivery

• Ensure efficient delivery of administrative and clinical support services
• Oversee patient-facing operations including scheduling, admissions, and customer service
• Maintain high standards of professionalism, accuracy, and responsiveness

-Reporting & Communication

• Provide regular status reports to NIH stakeholders
• Track performance metrics, staffing levels, and service outcomes
• Respond to incidents or complaints within required timeframes

-Compliance & Training

• Ensure all staff complete the required onboarding, training, and certifications
• Maintain compliance with:
• HIPAA / Privacy Act requirements
• Infection control and safety regulations
• NIH Clinical Center policies and procedures

Minimum Qualifications:

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or related field (Master’s preferred)
• Minimum 5–7 years of program/project management experience, preferably in a healthcare or federal setting
• Experience managing federal contracts, preferably with HHS or NIH
• Strong leadership and team management experience
• Knowledge of healthcare operations and patient support services
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Preferred Qualifications:

• Experience supporting clinical or hospital environments
• Familiarity with NIH systems (e.g., CRIS, scheduling systems)
• PMP or similar certification
• Experience with quality assurance and compliance programs

Work Environment & Requirements:

• On-site role at NIH Clinical Center in Bethesda, MD
• Must be able to pass:
• Background investigation and obtain NIH PIV badge
• Drug screening and medical clearance
• Ability to work in a fast-paced healthcare environment
• May require occasional schedule adjustments to support operations

Please send me your most updated resume to mcastillo@rielesgroup.com