What are the responsibilities and job description for the Dispatcher - DAY and NIGHT positions position at RideCare?
***5a-3p, 4 days on/4 days off***
***3p-1a, 4 days on/4 days off***
Basic Job Description:
The Dispatcher is the first point of contact for facilities, coordinating pick-up and delivery times for clients and providing precise logistics for transport drivers. Dispatchers stay in direct contact with transport drivers and provide information and support needed for successful client transports.
Essential Duties and Responsibilities
- Receive electronic requests for transports, recording significant information and prioritizing submissions according to urgency and proximity to transport drivers.
- Address problems and requests by transmitting information or providing solutions, elevating problems to Dispatch Lead/Manager when necessary.
- Confirm transport with referring and destination facilities, offering information on ETAs, riders and drivers.
- Monitor the route and status of current transports to coordinate the schedule, providing transport drivers with information on the client, staff, weather, and other pertinent information.
- Enter data in computer system, maintain logs of calls, incidents, cancellations, driver availability and more, submitting issues in the Issue Log.
- Work collaboratively with Dispatch and Drivers to update and maintain a list of facility contacts and current drivers.
- Drive excellence by creating efficiencies that will reduce the arrival time for drivers (under the 2-hour maximum). Report all overages to Dispatch Manager immediately.
- Track Driver hours to ensure that they stay under drive time protocols, communicating with Dispatch Manager throughout shift.
- Other duties as assigned by leadership.
Requirements
- Minimum of a high school diploma.
- Experience as a dispatcher or similar position.
- Proficient in English (oral and written); active listener with excellent communication skills.
- Proficient in Microsoft 365 with the ability to learn proprietary software systems.
- Tech-savvy, good typing skills, and experience with data entry.
- Operates with flexibility and adaptability to any environment.
- Operate in highly stressful situations from both internal and external sources, adapting and making decisions as needed.
- Ability to multi-task, interpreting on-going problems and suggesting possible solutions.
- Strong attention to detail and organizational skills.
- Must pass a background check and drug screen.
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: Hybrid remote in Kearney, NE 68845
Salary : $20