Front Desk Coordinator

Job Overview:
We are seeking a friendly, organized, and highly professional Front Desk Coordinator to join our oral surgery practice. The ideal candidate will be the first point of contact for patients and will play a key role in providing exceptional customer service while assisting with administrative and clinical support tasks to ensure smooth office operations.
Key Responsibilities:
Patient Interaction:

• · Greet patients warmly upon arrival and check them in for their scheduled appointments.
• · Answer phone calls and respond to patient inquiries regarding appointments, insurance, and procedures.
• · Schedule, confirm, and reschedule appointments, ensuring optimal patient flow and coordination with the surgical team.
• · Handle patient check-out, provide post-surgical instructions, and schedule follow-up visits.

Administrative Support:

• · Maintain patient records, ensuring all information is accurate and up to date in the office management system.
• · Verify patient insurance information and process insurance claims.
• · Prepare and manage patient charts for upcoming procedures, including reviewing medical histories and pre-operative instructions.
• · Assist with managing patient referral information and processing required paperwork.

Financial Responsibilities:

• · Collect payments, process co-pays, and provide receipts for patients.
• · Coordinate financial arrangements for treatment plans and ensure patients are informed of costs, payment options, and insurance coverage.

Sterile Tech Duties (as needed):

• · Assist in sterilizing surgical instruments and maintaining sterile environments in accordance with OSHA and infection control protocols.
• · Operate and maintain sterilization equipment (e.g., autoclaves).
• · Support the surgical team by ensuring all necessary tools and trays are properly sterilized and available.
• · Monitor inventory of sterile supplies and restock as needed.

Office Management:

• · Ensure the front office is clean, organized, and welcoming for patients.
• · Coordinate with other staff members, including surgeons, dental assistants, and office managers, to ensure efficient office workflow.

Compliance and Confidentiality:

• · Ensure compliance with HIPAA regulations and patient privacy laws.
• · Maintain the confidentiality of patient information at all times.

Qualifications:

• · High school diploma or equivalent.
• · Previous experience in a medical or dental office setting, preferably in oral surgery, is highly desired, or open to learner-mindset individuals interested in transitioning to the medical industry.
• · Strong interpersonal and communication skills with the ability to interact professionally with patients, staff, and insurance representatives.
• · Knowledge of insurance verification, billing, and coding is a plus.
• · Proficiency in using office management software and basic office equipment.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• · Willingness to assist with clinical support and sterile processing as needed.

Skills and Attributes:

• · Excellent customer service and communication skills.
• · Strong organizational skills and attention to detail.
• · Professional appearance and demeanor.
• · Ability to work well both independently and as part of a team.
• · Compassionate and empathetic when dealing with patients, especially those who may be nervous or in pain.

Why Join Us?

• · A supportive and positive work environment.
• · Competitive salary and benefits package.
• · Opportunities for professional growth and development.
• · Make a meaningful impact in a practice committed to patient care and excellence in the community.

If you're a sociable individual with a positive attitude and a passion for patient care — and you're not afraid to lend a hand wherever needed — we want to hear from you!
To apply, send your resume and cover letter to manager@ribmountainos.com
Or call 715-513-7667 for more information.
We look forward to meeting you!

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Work Location: In person

Salary : $22 - $25