What are the responsibilities and job description for the Customer Service Associate (Bilingual English/Spanish req) position at Rhodes Wolfe?
Customer Success Representative (Bilingual English/Spanish req)
Location: Houston, TX
Salary: $17–$20/hour 5% Annual Bonus
Benefits: 100%-paid health coverage, 401k w/ 9% total match, PTO, wellness perks, and more
Job Type: Full-Time
Typical Hours: M-F 8:00 am – 5:00 pm, with rotating Remote weekend shifts (1x/mo)
Start Date: ASAP
Sponsorship is not available
Relocation assistance is not available
Customer Success Representative (Bilingual English/Spanish req) Description
Our client in the natural health products industry is seeking a Customer Success Representative to join their on-site team in Houston, TX. You will be responsible for delivering outstanding support to customers via email, phone, and in-person. You’ll help customers with orders, subscriptions, and product questions, making each interaction a chance to support someone on their wellness journey. Ideal candidates will have previous phone-based customer service experience and an interest in healthy living and natural health products. To succeed, you must be bilingual in English and Spanish, have strong communication skills, and have a genuine curiosity about natural health products. This is a great opportunity to grow with a company that values personal wellness, offers full benefits, and creates space for professional development within a supportive and mission-driven culture.
Customer Success Representative (Bilingual English/Spanish req) Responsibilities
• Respond to customer inquiries via phone, email, and chat
• Resolve order issues, returns, cancellations, and subscription updates
• Guide customers on product use and benefits
• Handle up to 30 calls per day and a high volume of emails
• Provide in-person assistance in the company’s small storefront
• Assist with light inventory checks and organization of storefront supplies
• Join daily huddles and stay current on product training
• Record accurate notes on customer interactions
• Stay current on product updates and wellness trends
• Support rotating weekend coverage (remote, one weekend/month)
Customer Success Representative (Bilingual English/Spanish req) Qualifications
• 2 years of call center or phone-based customer service experience required
• Experience handling phone queues and email communications required
• Bilingual in English and Spanish required
• CRM software experience required
• Actively embrace healthy living
Salary : $17 - $20
