What are the responsibilities and job description for the Field Service Controls Engineer - Robotics & Automation position at RHI Magnesita?
Fully Remote
As a Field Service Controls Technician – Robotics & Automation with RHI Magnesita, you will play a critical, customer-facing role supporting the installation, commissioning, maintenance, and troubleshooting of advanced refractory application and robotic equipment across multiple industrial sites.
This is a high-travel, field-based role (~70%), supporting customers throughout the continental U.S., with a strong focus on the southern region and regular support in York, PA. Candidates should have convenient access to a major airport to support frequent and efficient travel to customer sites.
While travel is a core part of the role, it is structured to support work-life balance. Technicians are typically home on weekends, with travel schedules designed to avoid continuous Monday–Friday assignments whenever possible. In addition, you can expect dedicated non-travel time (approximately one week per month) to focus on administrative work, training, and recovery between assignments.
You will serve as a key technical expert in both electrical systems and automation controls, ensuring equipment operates safely, reliably, and at peak performance while delivering a best-in-class customer experience.
What You’ll Do
RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes in a wide range of industries. Serving customers around the world, RHI Magnesita has more than 20,000 employees in 65 main production sites (including raw material sites), 12 recycling facilities and more than 70 sales offices.
RHI Magnesita’s team in North America helps build refractory products that solve the most extreme manufacturing challenges. From advanced lithium-ion batteries for laptops and EVs and specialized glass on smartphones and tablets, to the steel and cement that build the world around us, our high-performance bricks and linings make it possible to melt, bend, shape, and refine these materials at extreme temperatures.
With a vertically integrated value chain, RHI Magnesita has helped forge the materials that build industries and economies for almost 200 years. Refractory products are essential to the production processes for cement, steel, aluminum, and many other industrial producers in the region.
Come get fired up with our North American team!
Nearest Major Market: York PA
Nearest Secondary Market: Lancaster
As a Field Service Controls Technician – Robotics & Automation with RHI Magnesita, you will play a critical, customer-facing role supporting the installation, commissioning, maintenance, and troubleshooting of advanced refractory application and robotic equipment across multiple industrial sites.
This is a high-travel, field-based role (~70%), supporting customers throughout the continental U.S., with a strong focus on the southern region and regular support in York, PA. Candidates should have convenient access to a major airport to support frequent and efficient travel to customer sites.
While travel is a core part of the role, it is structured to support work-life balance. Technicians are typically home on weekends, with travel schedules designed to avoid continuous Monday–Friday assignments whenever possible. In addition, you can expect dedicated non-travel time (approximately one week per month) to focus on administrative work, training, and recovery between assignments.
You will serve as a key technical expert in both electrical systems and automation controls, ensuring equipment operates safely, reliably, and at peak performance while delivering a best-in-class customer experience.
What You’ll Do
- Lead installation, commissioning, and startup of robotic and automated machinery at customer sites
- Troubleshoot and resolve electrical, controls, and mechanical issues in live production environments
- Perform preventive maintenance and repairs to ensure optimal system performance
- Support and train customer technicians and operators on equipment usage and maintenance
- Provide on-site technical expertise for automation systems, PLCs, and VFDs
- Coordinate with internal teams and third-party vendors for complex service needs
- Report machine condition, performance insights, and spare parts requirements
- Ensure all equipment meets safety, operational, and compliance standards
- Partner with sales and operations teams to support customer success and continuous improvement
- Take ownership of service execution and drive high-quality outcomes in the field
- Willingness and ability to travel ~70% (frequent regional and national travel required)
- 3 years of experience in field service, commissioning, installation, or maintenance
- Strong electrical troubleshooting skills with exposure to industrial automation
- Working knowledge of PLCs, VFDs, and control systems (programming not required)
- Experience supporting automated or robotic equipment in industrial environments
- Mechanical aptitude and hands-on problem-solving ability
- Strong customer-facing and communication skills
- Proficiency with MS Office (Excel, Word, Outlook, Teams)
- Competitive compensation and benefits
- Opportunities for hands-on technical growth in automation and robotics systems
- Exposure to advanced industrial equipment across diverse customer environments
- A collaborative, safety-focused work environment
- A dynamic, field-based role with variety and impact
- Structured travel model with consistent home time on weekends
- Dedicated non-travel time each month for administrative work, training, and recovery
RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes in a wide range of industries. Serving customers around the world, RHI Magnesita has more than 20,000 employees in 65 main production sites (including raw material sites), 12 recycling facilities and more than 70 sales offices.
RHI Magnesita’s team in North America helps build refractory products that solve the most extreme manufacturing challenges. From advanced lithium-ion batteries for laptops and EVs and specialized glass on smartphones and tablets, to the steel and cement that build the world around us, our high-performance bricks and linings make it possible to melt, bend, shape, and refine these materials at extreme temperatures.
With a vertically integrated value chain, RHI Magnesita has helped forge the materials that build industries and economies for almost 200 years. Refractory products are essential to the production processes for cement, steel, aluminum, and many other industrial producers in the region.
Come get fired up with our North American team!
Nearest Major Market: York PA
Nearest Secondary Market: Lancaster