What are the responsibilities and job description for the Remote Client Relationship Manager position at RG&T Solutions?
Overview
Seeking a Senior Client Relationship Manager to lead and enhance the client experience strategy. This role involves overseeing high-level client relationships, mentoring team members, and ensuring interactions reflect core values of care, integrity, and authenticity.
Key Responsibilities
Seeking a Senior Client Relationship Manager to lead and enhance the client experience strategy. This role involves overseeing high-level client relationships, mentoring team members, and ensuring interactions reflect core values of care, integrity, and authenticity.
Key Responsibilities
- Client Experience Leadership: Improve end-to-end client interactions, resolve complex issues with empathy, and set service standards.
- Relationship Management: Develop long-term relationships with high-value clients, create personalized engagement strategies, and advocate for customer needs internally.
- Strategy & Insights: Analyze feedback and data to identify improvement opportunities, providing actionable insights to teams and tracking key KPIs.
- Team Collaboration & Mentorship: Work cross-functionally, support and mentor junior staff, and scale client experience operations.
- CRM & Systems: Manage CRM systems, optimize workflows, and ensure accurate client data management.
- 5 years in client relationship management, customer success, or related fields.
- Proven ability to manage complex client relationships and deliver exceptional service.
- Strong leadership, communication skills, and high emotional intelligence.
- Experience with CRM platforms and customer analytics.
- Passion for sustainability and ethical practices.