Airport Customer Experience Manager

We are seeking a dynamic and strategic General Manager, Airport Customer Experience for our Salt Lake City location. In this role, you will oversee the overall passenger experience, ensuring exceptional service, safety, and operational efficiency at Salt Lake City International Airport.

Key Responsibilities Include

• Leading and coordinating customer service teams to deliver outstanding passenger interactions
• Developing and implementing strategies to enhance airport amenities, signage, and overall environment
• Managing relationships with vendors, airlines, and stakeholders to optimize service delivery
• Monitoring and analyzing customer feedback and operational metrics to identify improvement opportunities
• Ensuring compliance with safety, security, and regulatory standards
• Leading initiatives to innovate and elevate the passenger journey experience
  
  

Ideal candidates possess strong leadership, communication, and problem-solving skills with a passion for customer service. Benefits include competitive compensation, health insurance, retirement plans, professional development opportunities, and a collaborative work environment dedicated to excellence in airport operations and passenger satisfaction.