What are the responsibilities and job description for the Customer Experience Manager position at Cottonwood Residential?
Do you love helping people feel at home? As a Customer Experience Manager, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Park Avenue Apartments in Salt Lake City, UT. Apply today!
In this role, you will work full-time. A flexible schedule is required, which includes weekends and evening hours.
Compensation & Benefits of a Customer Experience Manager
In this role, you will work full-time. A flexible schedule is required, which includes weekends and evening hours.
Compensation & Benefits of a Customer Experience Manager
- Competitive base pay and quarterly bonus structure!
- Full health, vision, dental, life, and disability benefits - available within 1-30 days!
- Generous 401k and HSA Company match!
- Paid time off – eligible for 3 weeks (120 hours) in 1st year!
- 10.5 paid holidays!
- Leasing, sales, and/or customer service experience required.
- Minimum of one year of experience in multifamily property management required.
- General marketing, social media, and online marketing experience required.
- Exceptional multi-tasking and communication skills, both oral and written.
- A good understanding of basic accounting practices is a plus.
- Entrata Core experience is a plus.
- Knowledge of Fair Housing Laws is preferred.
- Weekend availability is required.
- Overseeing Customer Experience Specialist performance.
- Processing applications and leases.
- Assisting with move-in and move-out needs, including generating documentation and contracts necessary for renting.
- Assisting with outreach marketing, social media marketing, and with coordinating leasing and resident activities.
- May occasionally perform supervisory duties in the absence of the Community Manager.