Financial Services Professional

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Name: Client Services Representative - Fulfillment & Production (formal title)

Contract: 6 months

Opportunity for extension or conversion based on performance/attendance

Pay rate: $28.00-32.50/hour (based on experience)

Department: PB LOAN PRODUCTION

Onsite role -- 8 AM- 5 PM Monday through Friday.

Office is located in downtown Pittsburgh, PA, 15219. Paid parking required ($90/month is average).

Opportunity for extension based on performance/attendance

Laptop provided

Job Description:

The Client Services Representative – Fulfillment & Production position effectively coordinates the end to end Private

Banking loan account process and provides exemplary service and support to our clients. Incumbents may be required at times to focus on a specific functional area of the Private Bank Fulfillment and Production team, such as application intake, document generation, processing modifications, or initializing money requests. This position must partner effectively with the full Sales organization, Portfolio Management, Internal and External Counsel, Compliance Financial

Advisors and all other authorized parties affiliated with each Private Banking transaction in order to deliver a premier client experience across all client engagements.

Primary Functions of the Position:

• Assures complete and accurate client data is captured in the loan application, internal systems, and loan documentation

• Works closely with all members of the Private Bank Fulfillment and Production Team in supporting client requests

• Partners effectively with relationship managers, inside sales representatives, portfolio managers, internal and external

counsel, compliance, borrowers, and all other authorized parties affiliated with each transaction

• Through excellent attention to detail and thoroughness, provides a premier client experience across all client engagements

• Works closely with other teams within operations and throughout the bank to enhance current processes

• Participates effectively in assigned projects

Skills:

Essential Skills and Abilities:

• Ability to organize and prioritize work assignments in a consistent manner to ensure timely and efficient execution

• Exceptional interpersonal and communication skills

• Proficiency in Microsoft Office preferred

• Keen attention to detail and understanding of loan process/system and applicable lending requirements

• Analytical problem-solving capabilities

• Strong work ethic and ability to be self-directed

• Ability to work effectively in a high-energy, fast-paced, team-oriented work environment and adapt quickly to changing priorities

Education:

• Bachelor’s Degree preferred (if no degree, candidate should have 2 years of financial services experience)

• For recent graduates with a financial services degree manager is open to 2 years of financial services or banking services internships/experience.