Asset Management Support Coordinator

Position: Asset Management Support Coordinator

Location: St. Petersburg

Length: 4 months

Interview: Video

Shift: Full-time onsite 8-5 or 9-6 PM Tower 4

Note - Laptop provided

Job Description:

• Provides business support to the Asset Management team
• Ensures all formal correspondence appropriately reflects the RJAHI brand
• Manages the document collection process for required reports per operative documents
• Confirms contact information of partners, management agents, and third parties associated with lower-tier entities
• Maintains a thorough and current record of activity in the portfolio management system, including collection efforts, new information, and document receipt
• Identifies trends and areas for improvement using metrics reports and understanding business needs
• Prepares internal documents
• Understands and responds to client inquiries and concerns to ensure Service 1st
• Develops and maintains relationships with partners and management agents
• Resolves issues quickly with a sense of urgency
• Maintains benchmarks, key performance indicator (KPI's)
• Prepares various reports as necessary
• Performs other duties and responsibilities as assigned

Skills:

• Microsoft Office Suite
• Technical proficiency in a portfolio management system
• Identifying the needs of customers through effective questioning and listening techniques
• Detail oriented to ensure quality standards are met without impairing workflow
• Communicating both orally and written
• Demonstrating sensitivity to customer needs (both internal and external) and proactively addressing customer needs
• Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, and spreadsheets

Thank you,