What are the responsibilities and job description for the Desktop Support Technician II position at Revolution Technologies?
*** No C2C ***
*** W-2 Only ***
*** USC or GC Holder ***
*** 12-Month Contract ***
We are hiring a Desktop Support Technician II to provide hands-on computer, hardware, software, network, and peripheral support to employees.
Key responsibilities:
- Install, configure, troubleshoot, service, and repair desktops and laptops
- Install and support operating systems and business software
- Troubleshoot printers, drivers, peripherals, and network connectivity
- Support VPN, RSA authentication, and video-teleconference systems
- Diagnose hardware, software, network, and communications issues
- Provide clear technical assistance to end users
- Identify employee technology needs and recommend appropriate solutions
- Assist with hardware and software purchasing recommendations
- Document solutions and share technical knowledge with the support team
- Take ownership of incidents through resolution while maintaining high customer satisfaction
Required qualifications:
- Associate degree in a related field with at least two years of relevant experience
- Additional relevant experience may substitute for the education requirement
- Comprehensive hardware and software troubleshooting skills
- Basic knowledge of computers, printers, networks, drivers, VPNs, RSA, VTC systems, and related peripherals
- Ability to translate user and business requirements into technical solutions
- Strong written and verbal communication skills
- Customer-focused approach and ownership of technical issues
- Ability to collaborate and share knowledge with team members
- Ability to occasionally lift or carry up to 50 pounds