What are the responsibilities and job description for the Desktop Support Technician Level II position at Quantum Sky?
Quantum Sky is searching for a Desktop Support Level II in Aurora, CO. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.
Responsibilities:
- Provide support to end-users for PC, server, mainframe applications, and hardware.
- Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulate or recreate user problems to resolve operating difficulties.
- Recommend systems modifications to reduce user problems.
- Maintain currency and highest level of technical skill in field of expertise.
Required:
- Experience managing network modernization work or system projects of similar scope and complexity
- Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
- Capabilities needed to deliver in-person and remote IT aid.
- Fantastic installation, diagnostic, upgrade, and restoration abilities.
- Excellent vertical and lateral thinking.
- Superb time management skills.
- Clear written and verbal communication.
- Forbearing, flexible, and supportive
- On site support in Aurora, CO.
- Active Comp TIA IAT Level II certification; i.e. SecPlus certification.
Clearance:
- Active DoD Secret clearance
Travel:
- Minimal, less than 10%
Salary : $25 - $30