What are the responsibilities and job description for the Customer & Member Communications Content Specialist position at Revive?
Description
About Us:
Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients.
Position Description
The Customer & Member Communications Content Specialist plays a key role in turning complex healthcare offerings into clear, actionable messaging that drives real member behavior — from first-time activation through long-term engagement. You will work closely with product, customer success, and lifecycle marketing teams to ensure every communication Revive sends is intentional, consistent, and effective. Beyond content strategy, you will own the execution of customer communications — building, testing, and delivering messages that reach the right people at the right time.
Duties
Content Creation (Customer Member)
About Us:
Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients.
Position Description
The Customer & Member Communications Content Specialist plays a key role in turning complex healthcare offerings into clear, actionable messaging that drives real member behavior — from first-time activation through long-term engagement. You will work closely with product, customer success, and lifecycle marketing teams to ensure every communication Revive sends is intentional, consistent, and effective. Beyond content strategy, you will own the execution of customer communications — building, testing, and delivering messages that reach the right people at the right time.
Duties
Content Creation (Customer Member)
- Write clear, high-impact content across:
- Customer emails and enablement materials
- Member-facing campaign content (used by our customers and in Braze by the Lifecycle team)
- Special programming and educational resources
- Customer toolkits, decks, and digital materials
- Positioning our care model within messaging people truly understand—and can act on
- Build and send customer-facing emails (product updates, announcements, onboarding communications)
- Manage formatting, QA, testing, and scheduling within ClickDimensions
- Ensure every communication is accurate, polished, and aligned with brand and strategy
- Partner with Customer Success to support client rollout and adoption
- Partner with the Engagement Marketing Manager to support member lifecycle campaigns
- Provide content for onboarding, feature adoption, and seasonal campaigns
- Ensure alignment between customer communications (ClickDimensions) and member messaging (Braze)
- Maintain a cohesive voice across:
- B2B (HR leaders, benefits teams): sharp, strategic, confident
- B2C (members): clear, motivating, frictionless
- Act as a quality control layer across all outbound communication
- 1–3 years of experience in content, marketing, or communications
- Strong writing skills with a focus on clarity, structure, and action
- Experience creating:
- Email communications
- Educational or product-related content
- Client-facing materials (docs, decks, or toolkits)
- Hands-on experience with an email platform (ClickDimensions, HubSpot, Marketo, etc.)
- High attention to detail—you catch what others miss
- Experience using AI tools (ChatGPT, Claude, etc.) to improve speed and output quality
- Ability to collaborate across teams and incorporate feedback quickly
- Experience in healthcare, benefits, or digital health
- Exposure to B2B2C or lifecycle marketing environments
- Familiarity with HIPAA-aware or regulated content