Medical Office Receptionist / Practice Coordinator

A confidential behavioral healthcare practice is seeking a Medical Office Receptionist / Practice Coordinator to manage front desk operations and support clinicians in delivering exceptional patient care. 

Key Responsibilities

• Greet and check in/out patients in a professional, welcoming manner.
  

• Prepare patient schedules by verifying documentation, insurance eligibility, and credit card on file.
  

• Manage incoming calls, emails, and portal requests for scheduling, billing, and general inquiries.
  

• Assist patients with telehealth access, portal troubleshooting, and urgent requests.
  

• Collect co-payments and account balances, ensuring accurate financial records.
  

• Maintain office cleanliness and manage administrative tasks such as mail, scanning, and e-faxes.
  

• Support clinicians with administrative needs, appointment accuracy, and patient communication.
  

• Ensure HIPAA compliance and handle sensitive information with discretion.
  

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
  

• MediClear certification or equivalent required.
  

• 1 year of experience in healthcare administration, medical front desk, or customer service preferred.
  

• Strong multitasking and organizational skills with the ability to prioritize in a fast-paced environment.
  

• Proficiency with Microsoft Office and electronic medical record (EMR) systems.
  

• Excellent verbal and written communication skills; ability to manage sensitive or urgent situations calmly and professionally.
  

Why Join Us

• Competitive hourly pay with quarterly bonus potential.
  

• Comprehensive benefits package and career growth opportunities.
  

• Work in a collaborative, patient-focused environment supporting mental and behavioral health care.