Call Center Associate

A growing healthcare services organization is seeking a Call Center Associate to provide customer service support for Long-Term Care and related healthcare programs. This role is ideal for a detail-oriented professional with call center or customer service experience, strong multitasking skills, and the ability to handle sensitive health-related information with accuracy and compassion.

• Deliver professional, prompt, and courteous customer service for Medicaid and long-term care inquiries.
  

• Gather and verify all necessary information from patients, caregivers, or providers to process requests efficiently and accurately.
  

• Identify and document issues, ensuring timely resolution or escalation to appropriate departments.
  

• Complete required monthly telephone monitoring and maintain accurate call records in compliance with regulatory standards.
  

• Use multiple computer systems and windows simultaneously while maintaining accuracy and attention to detail.
  

• Adhere to departmental timelines, privacy regulations, and quality standards for all communications.
  

• Provide guidance on Medicaid-related processes and assist callers in understanding healthcare program requirements.
  

Qualifications

• High school diploma or GED required; associate’s degree preferred.
  

• MediClear certification or equivalent healthcare credential required 
  

• Some customer service or call center experience in healthcare, insurance, or government programs.
  

• Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
  

• Strong multitasking ability with effective time management and problem-solving skills.
  

• Excellent verbal, written, and interpersonal communication skills.
  

• Ability to work independently while meeting performance metrics and call resolution targets.
  

• Knowledge of Medicaid programs, elderly care, or disability services is a plus.
  

Benefits

• Paid training and career development opportunities.
  

• Medical, dental, and vision insurance with 401(k) matching.
  

• Paid time off (PTO), paid holidays, and employee discount programs.
  

• Supportive, employee-friendly culture with clear pathways for advancement.